PaaS Provider issue impacting Agent communications with Workspot Cloud

Incident Report for Workspot

Resolved

This incident has been resolved.

Posted Apr 22, 2024 - 22:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2024 - 22:36 UTC

Investigating

We are currently investigating the following issues:
1. Control and Watch may not show telemetry data (i.e. CPU, Memory, RTT)
2. Gateways may show offline status in Control and Watch.

Users can still connect as normal and are not impacted.

Posted Apr 22, 2024 - 21:44 UTC

This incident affected: Workspot Control and Workspot Watch.