Monitoring - Workspot has identified specific customers with virtual machines impacted by the Crowdstrike and Microsoft issue. The Workspot service is 100% operational, not impacted, and automatically detected the issues affecting customer VMs.
We are actively working with customers affected by this outage to restore their service. If you are impacted by this issue, and we have contacted you, please respond to the communication so that we can schedule time with you to resolve the issue. If you have not received an email and are affected by this outage, please open a support ticket through Control so that we can help. Please allot approximately 30 mins to restore each VM. This is the average time we are currently taking.
While this global outage is not a Workspot issue, we take pride in maintaining our high level of service for our customers. We will continue to monitor this issue this week.
Thank you for understanding and patience.
Jul 22, 2024 - 22:43 UTC
We are actively working with customers affected by this outage to restore their service. If you are impacted by this issue, and we have contacted you, please respond to the communication so that we can schedule time with you to resolve the issue. If you have not received an email and are affected by this outage, please open a support ticket through Control so that we can help. Please allot approximately 30 mins to restore each VM. This is the average time we are currently taking.
While this global outage is not a Workspot issue, we take pride in maintaining our high level of service for our customers. We will continue to monitor this issue this week.
Thank you for understanding and patience.
Jul 22, 2024 - 22:43 UTC
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Scheduled Maintenance
Workspot Critical Maintenance on August 3rd, at 0200 UTC
Aug 3, 2024 02:00-03:00 UTC
Workspot will be performing critical maintenance on its backend services as required by the PaaS provider. The following services or actions will be affected during this period:
• Non-persistent pool users will not be able to access desktops.
• Persistent pool users will not be able to access Paused desktops.
• New pool provisioning will not work.
• Pause/Resume actions will not work:
- Pausing of Disconnected desktops due to Idle Timeout will not work.
- Non-persistent desktops will not pause.
- Pausing due to Warmup Policy will not work.
- Pause/Resume action from Control will not work.
There will be no impact on the existing sessions with connected desktops.
Posted on Jul 19, 2024 - 05:51 UTC
• Non-persistent pool users will not be able to access desktops.
• Persistent pool users will not be able to access Paused desktops.
• New pool provisioning will not work.
• Pause/Resume actions will not work:
- Pausing of Disconnected desktops due to Idle Timeout will not work.
- Non-persistent desktops will not pause.
- Pausing due to Warmup Policy will not work.
- Pause/Resume action from Control will not work.
There will be no impact on the existing sessions with connected desktops.
Posted on Jul 19, 2024 - 05:51 UTC