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Major Outage
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Past Incidents
Feb 6, 2023
No incidents reported today.
Feb 5, 2023
No incidents reported.
Feb 4, 2023
No incidents reported.
Feb 3, 2023
No incidents reported.
Feb 2, 2023
No incidents reported.
Feb 1, 2023
No incidents reported.
Jan 31, 2023
No incidents reported.
Jan 30, 2023
No incidents reported.
Jan 29, 2023
No incidents reported.
Jan 28, 2023
Completed -
The scheduled maintenance has been completed.
Jan 28, 03:00 UTC
Jan 28, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 02:00 UTC
Jan 28, 02:00 UTC
Scheduled -
This release will require an update window of up to 10 minutes. During this window, administrators will not be able to login to Control and end users will not be able to launch new non-persistent desktop sessions. Existing end user sessions will not be impacted, and end users will be able to launch persistent desktops.
Jan 13, 19:16 UTC
Jan 13, 19:16 UTC
Jan 27, 2023
No incidents reported.
Jan 26, 2023
No incidents reported.
Jan 25, 2023
Resolved -
Microsoft confirmed that the issues have been mitigated.
From Microsoft:
Summary of Impact: Between 07:05 UTC and 09:45 UTC on 25 January 2023, customers experienced issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services including M365 and PowerBI.
Preliminary Root Cause: We determined that a change made to the Microsoft Wide Area Network (WAN) impacted connectivity between clients on the internet to Azure, as well as connectivity between services in different regions, as well as ExpressRoute connections.
Mitigation: We identified a recent change to WAN as the underlying cause and have rolled back this change. Networking telemetry shows recovery from 09:00 UTC onwards across all regions and services, with the final networking equipment recovering at 09:35 UTC. Most impacted Microsoft services automatically recovered once network connectivity was restored, and we worked to recover the remaining impacted services.
Next Steps: We will follow up in 3 days with a preliminary Post Incident Report (PIR), which will cover the initial root cause and repair items. We'll follow that up 14 days later with a final PIR where we will share a deep dive into the incident.
You can track the Post Incident Report (PIR) on the Microsoft Azure link - https://status.azure.com/
We are closing this incident from our end. Please reach out to the Workspot Support team in case you need any assistance related to Workspot Cloud Desktops.
Jan 25, 11:10 UTC
From Microsoft:
Summary of Impact: Between 07:05 UTC and 09:45 UTC on 25 January 2023, customers experienced issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services including M365 and PowerBI.
Preliminary Root Cause: We determined that a change made to the Microsoft Wide Area Network (WAN) impacted connectivity between clients on the internet to Azure, as well as connectivity between services in different regions, as well as ExpressRoute connections.
Mitigation: We identified a recent change to WAN as the underlying cause and have rolled back this change. Networking telemetry shows recovery from 09:00 UTC onwards across all regions and services, with the final networking equipment recovering at 09:35 UTC. Most impacted Microsoft services automatically recovered once network connectivity was restored, and we worked to recover the remaining impacted services.
Next Steps: We will follow up in 3 days with a preliminary Post Incident Report (PIR), which will cover the initial root cause and repair items. We'll follow that up 14 days later with a final PIR where we will share a deep dive into the incident.
You can track the Post Incident Report (PIR) on the Microsoft Azure link - https://status.azure.com/
We are closing this incident from our end. Please reach out to the Workspot Support team in case you need any assistance related to Workspot Cloud Desktops.
Jan 25, 11:10 UTC
Identified -
As per the latest Microsoft update on the status, they have determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in data centers, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes.
They have identified a recent WAN update is the likely underlying cause, and they have taken steps to roll back this update. They are seeing signs of recovery across multiple regions and services, and are continuing to actively monitor the situation
You can monitor the status of the ongoing issue on the below Microsoft links:
- https://status.azure.com/
- https://status.office365.com/
We will keep you posted on the status periodically.
Jan 25, 09:45 UTC
They have identified a recent WAN update is the likely underlying cause, and they have taken steps to roll back this update. They are seeing signs of recovery across multiple regions and services, and are continuing to actively monitor the situation
You can monitor the status of the ongoing issue on the below Microsoft links:
- https://status.azure.com/
- https://status.office365.com/
We will keep you posted on the status periodically.
Jan 25, 09:45 UTC
Update -
As per the latest update from Microsoft, starting at 07:30 UTC, they identified a networking issue impacting connectivity to Azure for a subset of users. They are actively investigating.
You can monitor the status of the ongoing issue on the below Microsoft links:
- https://status.azure.com/
- https://status.office365.com/
We will keep you posted on the status periodically.
Jan 25, 08:52 UTC
You can monitor the status of the ongoing issue on the below Microsoft links:
- https://status.azure.com/
- https://status.office365.com/
We will keep you posted on the status periodically.
Jan 25, 08:52 UTC
Investigating -
Microsoft reported a global outage for Office 365 & Azure Portal services. Customers using Azure AD for authentication may see problems while logging into the Workspot clients or launching their desktops.
You can monitor the status of the ongoing issue on the below Microsoft links:
- https://status.azure.com/
- https://status.office365.com/
We will keep you posted on the status periodically.
Jan 25, 08:47 UTC
You can monitor the status of the ongoing issue on the below Microsoft links:
- https://status.azure.com/
- https://status.office365.com/
We will keep you posted on the status periodically.
Jan 25, 08:47 UTC
Jan 24, 2023
No incidents reported.
Jan 23, 2023
No incidents reported.