Get email notifications whenever Workspot creates, updates or resolves an incident.
Get text message notifications whenever Workspot creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Visit our support site.
All Systems Operational
Workspot Cloud
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Workspot Cloud Uptime
Fetching
Past Incidents
Nov 24, 2020
No incidents reported today.
Nov 23, 2020
No incidents reported.
Nov 22, 2020
No incidents reported.
Nov 21, 2020
Completed -
The scheduled maintenance has been completed.
Nov 21, 02:30 UTC
Nov 21, 02:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 02:00 UTC
Nov 21, 02:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Nov 5, 05:17 UTC
Nov 5, 05:17 UTC
Scheduled -
Workspot Service will be upgraded with new features! Please see Workspot Control Release Notes for what's coming. https://bit.ly/2nnjhkU
This release will require an update window of up to 5 minutes. During this window, administrators will not able to login to Control and end users will not able to launch new non-persistent desktop sessions. Existing end user sessions will not be impacted, and end users will be able to launch persistent desktops.
Let us know what you think!
Nov 5, 05:16 UTC
This release will require an update window of up to 5 minutes. During this window, administrators will not able to login to Control and end users will not able to launch new non-persistent desktop sessions. Existing end user sessions will not be impacted, and end users will be able to launch persistent desktops.
Let us know what you think!
Nov 5, 05:16 UTC
Nov 20, 2020
No incidents reported.
Nov 19, 2020
No incidents reported.
Nov 18, 2020
No incidents reported.
Nov 17, 2020
No incidents reported.
Nov 16, 2020
No incidents reported.
Nov 15, 2020
No incidents reported.
Nov 14, 2020
No incidents reported.
Nov 13, 2020
Resolved -
This incident has been resolved. You may see some individual user issues, please follow the steps previously provided to ensure they are able to connect.
Nov 13, 23:16 UTC
Nov 13, 23:16 UTC
Monitoring -
We have identified the issue. Yesterday, there was an inadvertent loss of DNS records which was recovered immediately. If you have users still impacted, the causes may be due to DNS propagation time for their individual ISP, record cached in the user's home router, or user may be using old Workspot Windows Client (pre 3.5.x).
Remedies:
If user has old WS Client, upgrade them to latest version (v3.6.x).
Router cache - have user reboot home router.
ISP DNS propagation - use a public DNS.
If you have a standard process to help your end user flush their DNS cache please follow it. If not, please open a ticket and we will assist with step by step instructions.
If you are experiencing other issues, please open a ticket.
Nov 13, 18:00 UTC
Remedies:
If user has old WS Client, upgrade them to latest version (v3.6.x).
Router cache - have user reboot home router.
ISP DNS propagation - use a public DNS.
If you have a standard process to help your end user flush their DNS cache please follow it. If not, please open a ticket and we will assist with step by step instructions.
If you are experiencing other issues, please open a ticket.
Nov 13, 18:00 UTC
Investigating -
Workspot has detected an incident affecting some customer where End Users may not be able to log into their desktops due to DNS resolution issue. We are currently investigating and working to get the service up as soon as possible.
Nov 13, 14:52 UTC
Nov 13, 14:52 UTC
Resolved -
This incident has been resolved (0104 UTC). The DNS records have been restored. Users will be able to log in over the next 5 mins as DNS is updated globally.
Nov 13, 01:35 UTC
Nov 13, 01:35 UTC
Monitoring -
The incident has been identified and mitigated. Users will be able to login to their desktops as replication occurs. We expect approximately 30 minutes for full global replication.
Nov 13, 01:33 UTC
Nov 13, 01:33 UTC
Investigating -
Workspot has detected an incident. We are currently investigating and working to get the service up as soon as possible.
Some End Users may not be able to log into their desktops.
Nov 12, 22:46 UTC
Some End Users may not be able to log into their desktops.
Nov 12, 22:46 UTC
Nov 12, 2020
Nov 11, 2020
No incidents reported.
Nov 10, 2020
No incidents reported.