Workspot detected an incident between 4:15 AM UTC and 7:04 AM UTC on September 2, 2019.
The incident impacted admins from logging into to Workspot Control and end users connecting to new non-persistent sessions or logging into clients configured in kiosk mode. Customers in Asia Pacific time zones were impacted. Existing end user sessions and connecting to persistent desktops were not impacted.
Posted Sep 03, 2019 - 04:09 UTC
Update
We are continuing to monitor for any further issues.
Posted Sep 02, 2019 - 08:00 UTC
Update
Workspot has resolved the incident and Service is up and running since 12:04 AM Pacific
Posted Sep 02, 2019 - 07:58 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 02, 2019 - 07:57 UTC
Investigating
Admins may not able to login into Workspot Control and End Users may be able to not launch new connections to non-persistent desktops. There is no impact on any existing sessions or End Users connecting to persistent desktops.