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Workspot Control ? Operational
Workspot Watch ? Operational
Workspot Trends ? Operational
Operational
Degraded Performance
Partial Outage
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Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
PaaS Provider issue impacting Agent communications with Workspot Cloud
Resolved - This incident has been resolved.
Apr 22, 22:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 22:36 UTC
Investigating - We are currently investigating the following issues:
1. Control and Watch may not show telemetry data (i.e. CPU, Memory, RTT)
2. Gateways may show offline status in Control and Watch.

Users can still connect as normal and are not impacted.
Apr 22, 21:44 UTC
Workspot Agents and Enterprise Connectors failing to connect via the new URL after Control 18.2 update
Resolved - This incident has been resolved.
Apr 22, 21:41 UTC
Update - We are continuing to monitor for any further issues.
Apr 22, 04:20 UTC
Update - We are continuing to monitor for any further issues.
Apr 20, 18:34 UTC
Monitoring - Workspot Control was updated to 18.2 on April 20, 2024. Post update, Workspot observed that some Workspot Agents and Workspot Enterprise Connectors failed to connect to Control via the new https://control.us.workspot.com URL. This was presumably caused by firewalls blocking *.us.workspot.com.

If this was happening to you, you might have seen the following symptoms:
• Enterprise Connectors was showing as “Offline” in Workspot Control.
• Non-persistent desktops were showing as “Offline” and were not able to be assigned to new users (ongoing sessions are unaffected).
• Persistent desktops was showing as “Offline” but users were still connect to them.

Workspot has remediated the issue observed after the 18.2 update and monitoring the environment.

Please contact the Workspot Support for any questions.
Apr 20, 18:25 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024
Workspot Control Upgrade to 18.2 on April 20th at 0200 UTC
Completed - The scheduled maintenance has been completed.
Apr 20, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 02:00 UTC
Scheduled - This release will require an update window of up to 10 minutes. During this window, administrators will not be able to login to Control and end users will not be able to launch new non-persistent desktop sessions. Existing end user sessions will not be impacted, and end users will be able to launch persistent desktops.
Apr 5, 06:09 UTC
Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Workspot Watch Upgrade to R5.1 on April 13th, at 04:00 AM UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 UTC
Scheduled - This release will require an update window of up to 10 minutes. During this window, administrators will not be able to log in to Workspot Watch.

All other services, Control, Trends, and end-user sessions will not be impacted. To know more about Workspot Watch release updates, Please refer: https://community.workspot.com/using-workspot-watch-254/using-workspot-watch-774?postid=1043#post1043
Apr 1, 05:00 UTC
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

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